Account & sign-in
How to sign in across your devices, verify your email, manage your username, reset your password, and close your account when you want to.
How sign-in works
Stitch accounts are based on an email address and a username rather than a phone number. You sign in with the email and password you chose when you created your account. The same account works across the mobile apps and the web app, so signing in on a new device brings your chats, contacts, and settings with you because they belong to your account, not a single phone.
When you sign in on a device, Stitch keeps you signed in so you do not have to enter your password every time you open the app. If you are using a shared or public computer, sign out when you finish so the next person cannot reach your account.
Verifying your email
After you sign up, Stitch sends a verification link to your email address. Open the email and follow the link to confirm the address is yours. Verification protects your account and is what makes email-based recovery possible, so it is worth doing right away. If the email does not arrive within a few minutes, check your spam or junk folder and confirm you entered the address correctly.
If you need to change the email on your account later, you can update it from settings. Stitch will ask you to verify the new address before the change takes effect, which keeps someone from quietly moving your account to an email you do not control.
Your username and profile
Your username is how other people find and add you on Stitch, so choose one you are comfortable sharing. From your profile you can set a display name and a profile photo, which is what your contacts see in chats, calls, and stories. Keeping your profile recognizable helps the people who know you connect to the right account.
If you are being impersonated, or you see an account pretending to be you or someone else, report it from inside the app. Stitch suspends accounts that impersonate real people, brands, or public figures.
Resetting your password
If you forget your password, use the password reset option on the sign-in screen. Stitch emails a secure link to the address on your account; open it and choose a new password. Because the reset goes to your email, keeping that email account secure is the single most important thing you can do to protect your Stitch account.
Choose a password you do not reuse on other services, and consider turning on protections like two-factor authentication for your email provider. If a reset email arrives that you did not request, you can safely ignore it — your password does not change unless you complete the link yourself.
Staying signed in across devices
You can be signed in to Stitch on your phone and on the web at the same time. Activity syncs to your account, so a message you read on your phone is reflected when you open the web app. This is convenient at a desk, where a keyboard makes longer conversations easier.
If you ever suspect someone else has access to your account, change your email password first, then sign out of sessions you do not recognize and contact support. Treat unexpected sign-in or verification emails as a prompt to review your account security.
Deactivating or deleting your account
Stitch gives you two ways to step back. Deactivating your account is a way to take a break, while deleting your account is permanent and removes your access and associated data according to our policies. Both options are available from settings, so you are never locked into keeping an account you no longer want.
If you plan to delete your account, make sure you have anything you want to keep before you confirm, since deletion cannot be undone. For questions about what happens to your data, see the Privacy Policy, or contact support and we will help.