Privacy & Safety

How your data is protected

Stitch protects your information with standard encryption in transit and at rest. When data moves between your device and Stitch, it travels over encrypted connections using HTTPS and TLS where applicable, which helps prevent others on the network from reading it along the way.

When your messages and media are stored, they are protected by encryption at rest provided by our infrastructure and storage providers. Voice and video calls use standard real-time transport security, including WebRTC and LiveKit transport protections such as TLS and DTLS-SRTP where applicable, and Stitch does not record or store the audio or video of your calls.

To be clear about what this means: Stitch uses standard encryption rather than end-to-end encryption, so authorized Stitch systems and personnel may be able to access stored content for limited operational, safety, support, debugging, report-review, and legal-compliance purposes. We tell you this plainly so you can make informed choices about what you share. Stitch does not use the content of your private messages to target advertising or to build advertising profiles.

Controls that put you in charge

Privacy is not only about encryption — it is also about who can reach you and on what terms. Stitch gives you direct controls over your conversations and your account so you can set boundaries that fit you.

• Block anyone: blocking stops a person from messaging or calling you and removes you from their reach. You can unblock later if you change your mind.
• Contact controls: Stitch is account-based, so people connect using your username rather than your phone number. You choose which contact requests to accept.
• Mute conversations: silence a busy chat or group for as long as you like while staying a member, so notifications stay focused on what matters.
• Disappearing messages: set a 24-hour, 7-day, or 90-day timer so new messages in a chat clean themselves up automatically.
• Account lifecycle: you can deactivate or delete your account from settings when you want to step away or leave.

Reporting and moderation

If someone breaks the rules, you can report them from inside the app. When you submit a report, your device shares a limited evidence packet with Stitch so the report can be reviewed. This typically includes the report reason, the relevant account and conversation identifiers, message IDs and timestamps, media metadata, and a small amount of recent context from the reported chat needed to investigate the issue.

Reports are reviewed against our published Community Guidelines. Depending on the severity and history, outcomes can range from a warning to content removal, a temporary restriction, account suspension, or a permanent ban. Serious matters such as threats of violence or child-safety violations may be referred to the appropriate authorities. Stitch does not routinely read private chats outside of this report-review process.

Protecting your account

Your Stitch account is tied to a verified email and a username, which helps reduce number-based spam patterns and lets you connect with people without sharing a phone number. Keep your email account secure, since it is used to verify your identity and to recover access.

If you ever believe your account has been accessed by someone else, change your email password, sign out of unfamiliar sessions, and contact support. You can also deactivate or delete your account at any time from settings if you want to pause or permanently close it.

Staying safe on Stitch

A few habits go a long way toward keeping your conversations safe and pleasant:

• Only accept requests from people you actually know, and block or report anyone who makes you uncomfortable.
• Be cautious with links, attachments, and requests for money or personal information, even from accounts that look familiar.
• Remember that disappearing messages reduce clutter but cannot prevent screenshots, copies, forwards, or report evidence.
• Review your notification and conversation settings so Stitch behaves the way you want it to.
• Read the Community Guidelines so you know what is and is not allowed, and what to report.