stitch/ AboutAbout Stitch
Stitch is built for private messaging, safer communication, and modern social calling.
What Stitch Is
Stitch is a private messaging platform designed for fast, modern communication with strong privacy defaults. You can use Stitch for one-on-one chats, group chats, disappearing messages, stories, and internet-based voice or video calling. Unlike older messaging products that depend on a phone number as the primary identity, Stitch is account-based. Your account is tied to your verified email and username, which makes it easier to manage identity, reduce number-based spam patterns, and let people connect without exposing private phone data. Our goal is simple: make communication feel smooth and expressive, while keeping safety, privacy, and reliability at the center of the product.
How Stitch Protects Conversations
Stitch uses standard encryption to protect your data in transit and at rest. Data sent between your device and Stitch services is protected with HTTPS/TLS where applicable, and stored content is protected by encryption at rest provided by our infrastructure and storage providers. Stitch is not currently end-to-end encrypted, so authorized Stitch systems and personnel may be able to access stored content for limited operational, safety, support, debugging, report-review, and legal-compliance purposes. Privacy, however, is not the same as zero accountability. If a user chooses to report abuse, their app can submit a limited evidence packet for moderation review, including recent context needed to investigate harassment, threats, fraud, or illegal behavior. This balances personal privacy with community safety. We also provide account and chat controls such as blocking, mention controls, per-conversation mute settings, and disappearing messages with selectable timers so users can tune their own privacy boundaries.
Calls and Real-Time Infrastructure
Stitch supports internet-based voice and video communication optimized for real usage patterns: joining quickly, recovering from network interruptions, and keeping controls simple while on call. One-on-one calls are available on web and mobile clients, and group calls are available on supported mobile clients. For group calls, Stitch follows room-style behavior: participants can join, leave, and rejoin while the call remains active. A group call should not collapse just because one participant leaves. This design mirrors modern social calling expectations where the call acts as a live session rather than a strict two-party handshake. Calls use standard real-time transport security, including WebRTC/LiveKit transport protections such as TLS and DTLS-SRTP where applicable. Stitch does not record or store call audio or video, but live media may be processed transiently by media infrastructure to connect participants. We continuously improve call stability, media routing behavior, and reconnection logic so communication remains reliable across mixed device conditions and variable network quality.
Safety and Moderation
Stitch enforces platform rules through Community Guidelines, account restrictions, and moderation workflows for reports. We support warning, temporary restriction, and permanent ban pathways depending on severity and recurrence. For serious violations, moderation tooling is designed to preserve investigative context while minimizing unnecessary data exposure. Reported users are reviewed against documented policy, and enforcement outcomes are logged to support internal consistency and appeals. We are especially strict around child safety, violent threats, targeted harassment, and coordinated abuse behavior.
Third-Party Technology & Attribution
Voice transcription may use Whisper speech recognition technology, an open-source model released by OpenAI. When a user chooses to transcribe a voice note, the audio is sent to a server-side speech-to-text provider for that single request only — voice notes are not transcribed automatically or without the user tapping "Transcribe." Resulting transcripts are stored on the message so the same voice note is not re-processed (and does not incur cost again) on later views. Whisper is licensed under the MIT License: Copyright (c) 2022 OpenAI Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. "Whisper" and "OpenAI" are the property of their respective owners. Stitch makes no trademark claim to either and is not affiliated with or endorsed by OpenAI.
Transparency and User Control
Users can access legal documents and help resources directly from public pages, including: - Privacy Policy - Terms of Service - Community Guidelines - Help & FAQ Inside the app, users can manage key account and communication settings, including notification preferences, conversation controls, profile visibility options, and account lifecycle actions like deactivation or deletion. If you need help, support is available at support@stitchmessaging.com.